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Terms & Conditions


OVERVIEW

Welcome to Farmmingle Food ("Farmmingle", "we", "our", or "us").

These Terms & Conditions govern your access to and use of the Farmmingle website, mobile applications, social commerce platforms (including WhatsApp), and any products or services offered by us.

By accessing our website, placing an order, or using any of our services, you agree to be legally bound by these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Refund & Replacement Policy.

If you do not agree with these Terms, please do not use our website or services.


SECTION 1 – ELIGIBILITY

By using our website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • All information provided by you is true, accurate, and complete.
  • You will use our website only for lawful purposes.

SECTION 2 – PRODUCTS

Farmmingle offers packaged food products including but not limited to:

  • Namkeen
  • Indori Sev
  • Chanachur
  • Dry Fruits
  • Roasted Snacks
  • Healthy Snacks
  • Other packaged food products

We continuously strive to display product descriptions, ingredient information, packaging, and images as accurately as possible. However:

  • Product packaging may vary from images displayed.
  • Colours may appear differently on different screens.
  • Minor variations in appearance do not affect product quality.

SECTION 3 – PRICING

  • All prices displayed are in Indian Rupees (INR).
  • Prices are inclusive of applicable GST unless otherwise stated.
  • Prices may change without prior notice.
  • Promotional offers are valid only during their specified period.

In case of pricing errors due to technical or human error, Farmmingle reserves the right to cancel the order and issue a full refund.


SECTION 4 – ORDERS

We reserve the right to:

  • Accept or reject any order.
  • Limit quantities purchased.
  • Cancel duplicate, fraudulent, or suspicious orders.
  • Cancel orders due to product unavailability.

If an order is cancelled after payment, the applicable refund will be processed using the original payment method.


SECTION 5 – SHIPPING & DELIVERY

Farmmingle delivers products across India through trusted logistics partners.

Estimated delivery timelines are provided for convenience and may vary due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Transportation delays
  • Government restrictions
  • Courier operational issues

Farmmingle shall not be held liable for delays caused by third-party logistics providers.

Please refer to our Shipping Policy for complete details.


SECTION 6 – RETURNS, REPLACEMENTS & REFUNDS

Due to the perishable nature of packaged food products, returns are accepted only under circumstances mentioned in our Refund & Replacement Policy.

Eligible reasons include:

  • Damaged product
  • Wrong product received
  • Manufacturing defect
  • Expired product
  • Missing items

Requests must be raised within the time period specified in our Refund Policy.


SECTION 7 – USER ACCOUNT

If you create an account with Farmmingle, you are responsible for:

  • Maintaining account confidentiality
  • Keeping login credentials secure
  • Updating your information
  • All activities performed using your account

Farmmingle shall not be liable for unauthorized access resulting from your failure to protect your account.


SECTION 8 – PAYMENTS

Payments can be made using available payment methods including:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (where available)

All online payments are processed through secure third-party payment gateways.

Farmmingle does not store your debit card, credit card, or banking credentials.


SECTION 9 – PROMOTIONAL OFFERS

Discounts, coupon codes, referral benefits, and promotional offers:

  • Cannot be exchanged for cash.
  • Cannot be combined unless specifically mentioned.
  • May be withdrawn without prior notice.
  • Are subject to individual offer terms.

Farmmingle reserves the right to reject misuse of promotional offers.


SECTION 10 – PROHIBITED USE

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access.
  • Upload malicious software.
  • Copy website content without permission.
  • Misrepresent your identity.
  • Interfere with website operations.
  • Violate intellectual property rights.

Violation may result in suspension or permanent termination of access.


SECTION 11 – INTELLECTUAL PROPERTY

All content available on Farmmingle, including:

  • Logos
  • Product photographs
  • Graphics
  • Website design
  • Product descriptions
  • Videos
  • Brand assets
  • Text

is the exclusive property of Farmmingle or its licensors and is protected under applicable intellectual property laws.

Unauthorized reproduction or commercial use is prohibited.


SECTION 12 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

Farmmingle does not control or endorse such websites and shall not be responsible for:

  • Their content
  • Privacy practices
  • Transactions
  • Services offered

Users access third-party websites at their own risk.


SECTION 13 – USER FEEDBACK

By submitting reviews, suggestions, photographs, testimonials, or feedback, you grant Farmmingle a non-exclusive, royalty-free right to use, publish, reproduce, and display such content for marketing, promotional, and business purposes.

You confirm that your submissions do not infringe upon the rights of any third party.


SECTION 14 – PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in the Privacy Policy.


SECTION 15 – DISCLAIMER

Farmmingle strives to provide high-quality food products.

However, we do not guarantee that:

  • The website will always operate without interruption.
  • The website will be error-free.
  • Technical issues will never occur.

Products should always be consumed according to the storage instructions provided on the packaging.

Customers with allergies should carefully read ingredient labels before consumption.


SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent permitted under applicable law, Farmmingle shall not be liable for:

  • Indirect losses
  • Consequential damages
  • Loss of profits
  • Business interruption
  • Data loss
  • Delays caused by third parties

Our liability, if any, shall not exceed the purchase value of the product concerned.


SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Farmmingle, its owners, employees, affiliates, suppliers, and service providers against any claims, damages, losses, liabilities, or expenses arising from:

  • Your misuse of the website
  • Violation of these Terms
  • Violation of applicable laws
  • Infringement of third-party rights

SECTION 18 – TERMINATION

Farmmingle reserves the right to suspend or terminate access to the website without notice if:

  • These Terms are violated.
  • Fraudulent activity is suspected.
  • Misuse of the website occurs.

SECTION 19 – GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra.


SECTION 20 – CHANGES TO THESE TERMS

Farmmingle reserves the right to modify these Terms & Conditions at any time.

Updated versions will be posted on this page with the revised "Last Updated" date.

Continued use of the website after such updates constitutes acceptance of the revised Terms.


SECTION 21 – CONTACT INFORMATION

Trade Name: FARMMINGLE FOOD

Email: socialfarmmingle@gmail.com

Customer Support: contactfarmingle@gmail.com

Phone: +91 9699264709

Grievance Officer: Madhulika Soni

Designation: New Product Development Manager

Grievance Email: contactfarmingle@gmail.com

Grievance Phone: +91 9136052911

Office Hours: Monday – Friday, 11:00 AM – 6:00 PM

GSTIN: 27CHWPS5236F1ZP


SECTION 22 – GRIEVANCE REDRESSAL

In accordance with the applicable provisions of the Information Technology Act, 2000 and related rules, users may submit complaints relating to:

  • Website usage
  • Product concerns
  • Data privacy
  • Terms & Conditions
  • Consumer grievances

Complaints may be submitted to the Grievance Officer through the contact details provided above.

Farmmingle will make reasonable efforts to acknowledge and resolve complaints within the timelines prescribed under applicable Indian laws.